Exciting news to share! Follett Higher Education and NXTThing RPO won a coveted Brandon Hall Group Gold award for excellence in the Best Recruitment Process Outsourcing (RPO) Approach category. This mutual win was announced on August 18 during the Brandon Hall Group HCM Excellence Awards.


How Retail Bookstore Hiring at Follett Thrived Even In Uncertainty

Prior to March 2020, when the pandemic hit, Follett, the nearly 150-year-old educational products and collegiate retail company, had been managing its own hiring for campus retail bookstores on an individual basis.

But when an uncertain environment emerged for colleges and universities across the country, Follett knew it needed an RPO partner that could scale recruiting based on need and timing for individual locations, and that could tackle the complexity of hiring for year-end and bi-annual seasonal temporary hiring during its fall and spring rush.

Follett turned to NXTThing RPO to handle its seasonal hiring. Despite the difficult environment, NXTThing sourced more than 92,000 applicants, conducted more than 30,000 phone interviews, and hired more than 6,000 seasonal employees within just eight weeks, preparing the company to quickly ramp up its support of higher education institutions in its 1,100 stores across North America.

Follett NXTThing Logos

“We are thrilled that Brandon Hall Group has recognized the incredible partnership between Follett and NXTThing, awarding us at the Gold level for Best Recruitment Process Outsourcing (RPO) Approach,” said Terry Terhark, Founder & President, NXTThing RPO. “This distinguished award reinforces our commitment to supporting Follett’s hiring efforts and showcases that a strategic RPO partner not only impacts talent acquisition, but also business outcomes.”

“Excellence Award winners distinguish themselves through their growing understanding that all the functions of HCM are integrated and must work together to move businesses forward,” said Brandon Hall Group Chief Operating Officer Rachel Cooke, leader of the HCM Excellence Awards program.

“It is a pleasure to see more organizations collaborating across functions and getting more sophisticated and accomplished at delivering measurable benefit through ground-breaking HCM practices,” she said. “We saw more alignment between HCM and business objectives than ever before.”

About the 2022 Brandon Hall Group HCM Excellence Awards

Entries were evaluated by a panel of veteran, independent senior industry experts, Brandon Hall Group analysts and executives based upon these criteria: fit the need, design of the program, functionality, innovation and overall measurable benefits.

“Our award winners demonstrated the vision, agility and innovation needed to excel in the unchartered hybrid work environment,” said Brandon Hall Group Chief Executive Officer Mike Cooke. “We added and revised awards categories to ensure that we not only validate best HCM practices but also solicit and recognize next practices that set a high bar for everyone.”

The complete list of winners can be found at: https://excellenceawards.brandonhall.com/winners/

About Brandon Hall Group

Brandon Hall Group operates the largest and longest running awards program in Human Capital Management. As an independent HCM research and analyst firm they conduct studies in Learning and Development, Talent Management, Leadership Development, Diversity, Equity & Inclusion, Talent Acquisition and HR/Workforce Management. These benchmark studies help organizations by providing strategic insights for executives and practitioners responsible for growth and business results.

Coupling the research studies with the best practice from the awards, Brandon Hall Group has helped more than 10,000 clients globally and more than 28 years of delivering world-class research and advisory. Learn more at www.brandonhall.com


Learn What NXTThing RPO Can Do for Your Business

If you are ready to improve your recruiting results, especially in an unprecedented labor market, NXTThing has a customizable solution to adapt to your unique needs. Learn more about our approach to recruitment process outsourcing by speaking with our experts today.